SERVICE: ONGOING SUPPORT

Ongoing Support & Optimization

Performance optimization, feature enhancements, security updates, and strategic AI roadmap consulting. Your AI systems are an investment—protect and grow them.

Discuss Support Options
Investment $10K-$25K/mo

Why Ongoing Support Matters

AI systems require continuous optimization to maintain peak performance

Model Drift

AI models degrade over time as data patterns change. Regular monitoring prevents accuracy loss.

Security Updates

New vulnerabilities emerge constantly. Proactive patching keeps your systems protected.

New Capabilities

AI technology evolves rapidly. Access new models and capabilities as they become available.

Cost Optimization

Continuous optimization reduces inference costs as your usage scales.

What's Included

Comprehensive support to keep your AI systems performing

Performance Monitoring

  • 24/7 system health monitoring
  • Accuracy and latency tracking
  • Cost and usage analytics
  • Proactive alerting on anomalies

Maintenance & Updates

  • Security patches and updates
  • Dependency management
  • Infrastructure maintenance
  • Bug fixes and issue resolution

Optimization

  • Model performance tuning
  • Cost optimization reviews
  • Prompt and workflow refinement
  • Quarterly performance reviews

Strategic Consulting

  • AI roadmap planning
  • New capability assessment
  • Use case expansion planning
  • Industry trend briefings

Support Tiers

Choose the support level that fits your needs

Standard

Essential support for stable systems

$10K-$12K/mo
  • Business hours support (9-5)
  • 24hr response SLA
  • Monthly performance report
  • Quarterly optimization review
  • Up to 20 hours included work
MOST POPULAR

Premium

Priority support for growing systems

$15K-$18K/mo
  • Extended hours (8am-10pm)
  • 4hr response SLA
  • Weekly performance reports
  • Monthly optimization review
  • Up to 40 hours included work
  • Dedicated Slack channel

Enterprise

24/7 support for mission-critical systems

$20K-$25K/mo
  • 24/7 on-call support
  • 1hr response SLA
  • Real-time monitoring dashboard
  • Weekly strategy calls
  • Up to 60 hours included work
  • Dedicated account manager
FINE-TUNING CLIENTS

Model Retraining & Optimization

Fine-tuned models require ongoing maintenance to maintain accuracy as your business evolves. Our support packages include specialized model optimization services.

  • Monthly accuracy monitoring
  • Quarterly model retraining
  • New training data integration
  • Performance benchmarking
Learn about Fine-Tuning

Model Performance Tracking

Accuracy 96.8%
Latency (p95) 124ms
Cost Efficiency -42%

Last retrained: 14 days ago

Next scheduled: 76 days

How It Works

Simple onboarding, ongoing value

1

Kickoff

System review, priority setting, communication setup.

2

Monitoring

Dashboard setup, alerting configuration, baseline metrics.

3

Optimize

Regular reviews, performance tuning, feature enhancements.

4

Evolve

Roadmap planning, capability expansion, continuous improvement.

Protect Your AI Investment

Keep your systems running at peak performance with ongoing expert support.